Transfer any call from within the Truly desktop app
In the desktop app, while on a call, click on the Transfer icon in the active call bar.
Select the appropriate party or phone menu by searching for their name.
Once you click on the user or menu name, the call will transfer to the specified party and end your session.
Transfer mobile calls from within the Truly mobile app
Once the mobile call has connected, open the Truly mobile app
Tap on the Transfer icon in the active call section
Tap Transfer to Coworker or Transfer to Phone Menu
Select the appropriate party or phone menu from the list
The call will transfer to the specified party and end your session.
If you have any questions or issues, please reach out to the Truly support team at support@truly.co or by clicking your initials in the upper right corner in the desktop app and we'll be happy to assist!