Click on "Settings" in the bottom left of the desktop app.
Click "Integrations" on the left side of the Settings panel.
Under Zendesk, uncheck "Automatically sync calls to Zendesk".
Calls will no longer create tickets!
If you have any questions or issues, please reach out to the Truly support team at support@truly.co or by clicking your initials in the upper right corner in the desktop app and we’ll be happy to assist!