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How to setup Zendesk sync in the desktop app
How to setup Zendesk sync in the desktop app

Basic setup for Zendesk sync in the desktop app 🔁

Erol Toker avatar
Written by Erol Toker
Updated over a week ago

  1. Click on Settings gear icon in the bottom left corner of the app.

  2. Click "Integrations".

  3. Enter your Zendesk instance by copying the portion between https:// and .zendesk.com

  4. Click "Connect".

  5. Login with your Zendesk credentials.

  6. Click "Allow".

  7. Check "Automatically sync calls to Zendesk".

If you’ve checked ‘Automatically sync calls to Zendesk’ you’ll see a ‘Zendesk Ticket’ in the details of your calls. Clicking it will take you to that ticket. If calls are not set to automatically sync you’ll see ‘Sync to Zendesk’ which will create a Zendesk Ticket. Once the ticket has been created ‘Zendesk Ticket’ will appear and will link you to that ticket when clicked.


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​If you have any questions or issues, please reach out to the Truly support team at support@truly.co or by clicking your initials in the upper right corner in the desktop app and we'll be happy to assist!

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