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How to change your outbound phone number
How to change your outbound phone number

Make outbound calls using local presence, phone menu numbers, or your direct Truly number(s).

Erol Toker avatar
Written by Erol Toker
Updated over 3 years ago

Select your outbound phone number in the Truly desktop app

  1. Click on your phone number in the top right corner of the desktop app.

  2. Under the Phone Number tab you will see a list of all possible numbers to call with. "My Numbers" are assigned only to you, Phone Menu are shared with other users on the menu, and local presence will match your outbound area code to the closest available for your team.

  3. Select your preferred phone number from the list below.

  4. Click off to save.


Select your outbound phone number in the Truly mobile app

  1. Tap on the Settings gear icon.

  2. Tap the Call Routing section.

  3. Toggle Local Presence on or off.

  4. Tap on the phone number displayed and select your preferred outbound caller ID from the list.

  5. Tap Done to save.


If you have any additional questions or issues please chat or email support@truly.co, and we’ll be happy to assist!

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