This is the data that our platform can write to your Zendesk instance for each call.
To add these fields, click the settings gear on the left in Zendesk, click Ticket Fields, and then Add Field.
Once the fields have been added to your Zendesk instance, calls will sync with the appropriate data!
We support custom Zendesk objects via our Forms feature.
Custom Objects
truly_call_duration_seconds- Time of call in seconds.truly_caller_number- Caller number in E.164 format (ex: +442071838750, +12065554444) [Numeric]truly_custom_call_dispositionevents/disposition [Text]truly_direction- outbound, inbound [Text]truly_entry_node #- This denotes an entry or first phone menu node that was called into.Nodes are generally 3 digit numbers. [Text]truly_exit_node #- This denotes an exit phone menu, or the last menu the caller picked before the call was transferred. Nodes are generally 3 digit numbers. [Text]truly_hms- Start time in the format of hours, minutes, and seconds (1:11:12). [Text]truly_missedmissed? ; not available for conference [Checkbox]truly_recipient_number- Recipient number in E.164 format (ex: +442071838750, +12065554444) [Text]truly_status- Call status: no-answer, completed, ringing, initiating, failed [Text]truly_time_in_park_seconds- Time the call was parked in seconds (0-X). [Numeric]truly_time_in_queue_seconds- Time in queue in seconds (0-X). Not available for conferences [Numeric]truly_time_live_talk_seconds- Talk time in seconds (0-X). [Numeric]truly_time_on_hold_seconds- Time on hold in seconds (0-X). [Numeric]truly_time_to_pickup_seconds- Time before the call was picked up in seconds (0-X). [Numeric]truly_ymd- Start time in year/month/date format (2018:10:01) [Text]
If you have any questions or issues, please reach out to the Truly Solutions team at solutions@truly.co or by clicking your initials in the upper right corner in the desktop app and we’ll be happy to assist!