Note: You will need call monitor access enabled for this feature to function. Please contact your company Truly admin if you are not able to access it!
Click on the call monitor icon in the desktop app sidebar.
Use the search bar to find the contact you wish to monitor.
Hover your mouse over their name and click the monitor icon.
Once they begin a call you will be connected to listen with the option to join and whisper!
If you have any questions or issues, please reach out to the Truly support team at support@truly.co or by clicking your initials in the upper right corner in the desktop app and we'll be happy to assist!