How to reassign phone numbers

How to assign a phone number to an existing Truly user

Erol Toker avatar
Written by Erol Toker
Updated over a week ago

Choose an existing Phone Number

  1. Go to the Phone Numbers tab in the Admin console.

  2. Find the phone number you'd like to re-assign using the Filter, or click on the Unassigned section to assign an unassigned number.

  3. Edit the the phone number assignment by hovering over the phone number and clicking the Edit icon.

Assign this number and edit the Context if desired. 

  1. Assignment will allow you to choose a user, or phone menu node to assign 

  2. Context will override the caller ID displayed for your Truly users within your organization when they receive a call from this number.

  3. Once complete, press the Save button in the bottom right and the changes will be applied.


If you have any additional questions or issues please chat with the Truly support team by clicking your initials in the upper right corner of the desktop app, or email support@truly.co, and we’ll be happy to assist!

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