Let’s say you already have designated numbers for your teams, you’d use a basic menu to make sure the proper team members are attached to their respective lines.
Creating a Basic Phone Menu
Go to the Phone Menus tab in the admin console.
Click the "+" icon in the upper right.
Select "Basic Phone Menu"
You will then be presented with a few options:
"name" will be the friendly name of your new basic phone menu
"type of number" can be local phone number, toll-free number, or unassigned number.
"in area code" lets you specify what area-code you'd like your new basic phone menu number to be if you selected local phone number or toll-free number.
The grey bar will provide a random number with your specifications. Click on the circular arrow to "roll" for a different number if needed.
Basic Phone Menu Settings
The following tabs will appear: Phone Menu, Phone Numbers, and Hours
The Phone Menu tab has the following options:
Call Forwarding - Here you can change the users/teams associated with this new basic phone menu and many other phone menu behaviors.
Phone Menu Greeting - Here you can select or record a new phone menu greeting for this phone menu.
Settings - Here you can enable/disable Dial By Extension, this allows callers to reach users by dialing their 3 digit extension when in this phone men
The Phone Numbers tab has the following options:
Press "+ Add Phone Number" to select your phone numbers you'd like associated with this new phone menu.
The Hours tab
Used to change your phone menu time-zone, after-hours recordings, and the general hours for this phone menu.
Click Save!
If you have any questions or issues, reach out to the Truly support team at support@truly.co or by clicking your name in the upper right within the admin panel and we'll be happy to assist!