Truly

Please have your administrator <a href="https://help.truly.co/en/articles/2219038-how-to-use-in-app-chat-to-contact-support">reach out</a> to support to enable MMS for your organization if you don't currently have this feature.

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Creating Group Messages in Truly Desktop

Click New Conversation in the upper left of the desktop app.

Type or paste the recipient numbers separated by commas only. Example 1: (561) 257-5179, (830) 541-7803 Example 2: 5612575179, 8305417803 Example 3: 15612575179, 18305417803 Example 4: +15612575179, +18305417803

Click the SMS icon to open a conversation window

1. Click New Conversation in the upper left of the desktop app.
2. Type or paste the recipient numbers separated by commas only. Example 1: (561) 257-5179, (830) 541-7803 Example 2: 5612575179, 8305417803 Example 3: 15612575179, 18305417803 Example 4: +15612575179, +18305417803 
3. Click the SMS icon to open a conversation window
4. Type and send message.

*Note: group messages may not exceed 10 phone numbers.

Identifying Group Messages in Truly Desktop

Group messages can be easily identified within the conversation list because they will have multiple avatars, similar to <a href="https://intercom.help/truly_co/en/articles/2114823-how-to-do-warm-transfers-and-conference-calls" rel="nofollow noopener noreferrer" target="_blank">conference calls</a>.

Within the conversation, A list of phone numbers will appear at the top. 

*Note: contact names will not appear at this time. This is a feature coming at a later date.

Receiving Group Messages in Truly Desktop

Inbound messages will be threaded on the right side of the conversation window with the sender’s number appearing beneath the message received. Like direct inbound sms messages, inbound group messages will have a white text bubble while outbound sms messages have the Truly blue bubble. 

*Note: Group messages from Google Voice and Straight Talk numbers do NOT come in as group messages, they come in as direct messages, in a separate conversations. This is a limitation coming from Google and Straight Talk.

Sending Picture Messages in Truly Desktop

Once in the Truly Desktop app, create a conversation by clicking the New Conversation button in the upper left, or click into an existing conversation.

Tap the ‘+’ icon in the bottom left of the conversation.

Select image. A preview of the image will appear

Type message (optional) and hit the Send icon in the lower right.

1. Once in the Truly Desktop app, create a conversation by clicking the New Conversation button in the upper left, or click into an existing conversation.
2. Tap the ‘+’ icon in the bottom left of the conversation.
3. Select image. A preview of the image will appear
4. Type message (optional) and hit the Send icon in the lower right.

If you have any questions or issues, please reach out to the Truly support team at <a href="mailto:support@truly.co" rel="nofollow noopener noreferrer" target="_blank">support@truly.co</a> or by clicking your initials in the upper right corner in the desktop app and we'll be happy to assist!