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Account Blacklisting (Don't Sync Any Emails)
Account Blacklisting (Don't Sync Any Emails)
Erol Toker avatar
Written by Erol Toker
Updated over a year ago

Sometimes, you'll never want any emails to sync from the inbox to an account. An example is if you have investors and you want to have the contacts in CRM for marketing purposes, but not to sync emails from the inbox.

To protect against this, you can do the following:

  • Add a custom field with any name (eg: Email_Sync_Blacklist__c)

  • Then update the Formula field in the field

Account.truly_emailDomain__c

To selectively reference the Blacklist Field. For example,

if(Email_Sync_Blacklist, '', if(find("/",if(find("www.",Website)>0,IF(FIND("//",Website)>0,substitute(Website,left(Website,find("//www.",Website)+5),NULL),Website),IF(FIND("//",Website)>0,substitute(Website,left(Website,find("//",Website)+1),NULL),Website)))>0,left(if(find("www.",Website)>0,IF(FIND("//",Website)>0,substitute(Website,left(Website,find("//www.",Website)+5),NULL),Website),IF(FIND("//",Website)>0,substitute(Website,left(Website,find("//",Website)+1),NULL),Website)),find("/",if(find("www.",Website)>0,IF(FIND("//",Website)>0,substitute(Website,left(Website,find("//www.",Website)+5),NULL),Website),IF(FIND("//",Website)>0,substitute(Website,left(Website,find("//",Website)+1),NULL),Website)))-1),if(find("www.",Website)>0,IF(FIND("//",Website)>0,substitute(Website,left(Website,find("//www.",Website)+5),NULL),Website),IF(FIND("//",Website)>0,substitute(Website,left(Website,find("//",Website)+1),NULL),Website))))



and set this to 'true'

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