What are AI summaries?
AI summaries enable a user to get complete/detailed notes on a call or meeting. It is an alternative to relying on the user to take notes or listen to a call recording to get to the bottom of "what happened".
Our vision is to get to a point where call recordings and MEDDIC/BANT updates in Salesforce become a thing of the past for reps.
How Do They Work ?
We chain together a number of AI/ML solutions within AWS and our proprietary infrastructure. We work to identify the context of a conversation, extract the relevant pieces and present them in an easy to understand manner.
Currently, we are optimizing heavily towards external-facing customer conversational use cases. While we have heard that they may work well in other contexts (eg: job interviews), peak performance will come from a sales meeting context.
How Well Do They Work?
This is a subjective question, so we'll do our best to answer it truthfully.
The average performance of our AI summaries has steadily increased over the past 18 months from a 2.7/5 to 4/5.
Most users agree it is 'better than anything else they have seen in other solutions'
Common use cases we hear for it are accelerating rep workflow, whether that's sharing an overview of what happened internally, sending follow up notes or updating the CRM.