Truly will be offering bulk recording transfer for phone call recordings made on the platform as we wind down the product.
The steps are outlined below, please be aware that there may be a cost involved for the bulk transfer of recordings and we will notify you of the cost before the transfer starts.
You'll need to create an s3 bucket in us-east-1, it is recommended that this is an empty bucket to ensure no data overwrite occurs. It is also easier for us if the bucket has a unique and descriptive name. Recommended format is orgname-phone-recordings-truly
Then, you'll need to create an IAM policy in AWS to give us access to the bucket where bucket-name is the replaced with the name of the bucket created in step 1 (orgname-phone-recordings-truly) (IAM Policy is below)
Advise us once these steps are completed and we can initiate the transfer.
{
"Version": "2012-10-17",
"Statement": [
{
"Sid": "Allow another AWS account to access this bucket",
"Effect": "Allow",
"Principal": {
"AWS": "arn:aws:iam::300123855809:root"
},
"Action": [
"s3:Get*",
"s3:Put*",
"s3:ListBucket"
],
"Resource": "arn:aws:s3:::orgname-phone-recordings-truly/*"
},
]
}