All voicemails must be uploaded in .wav format. If you're unable to upload your voicemail and have converted it to a .wav file, the conversion process may not be totally compatible with our system.

We recommend converting the file to a .wav using an online audio converter or iTunes.

Our support team can assist in conversion and upload of your message! 

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If you have any questions or issues, please reach out to the Truly support team at support@truly.co or by clicking your initials in the upper right corner in the desktop app and we'll be happy to assist!