All voicemails must be uploaded in .wav format. If you're unable to upload your voicemail and have converted it to a .wav file, the conversion process may not be totally compatible with our system.
We recommend converting the file to a .wav using an online audio converter or iTunes.
Our support team can assist in conversion and upload of your message!
If you have any questions or issues, please reach out to the Truly support team at support@truly.co or by clicking your initials in the upper right corner in the desktop app and we'll be happy to assist!