Truly

Having issues opening the sign up invitation?

Troubleshooting sign up

Quick tips to work-around common login issues. 🔓

Troubleshooting Truly Login

Understanding Caller ID name limitations

Ryan Carson

Erol Toker

Fixes and resolutions for common issues or questions

Troubleshooting 🧰

How to adjust/remove/add notifications for Truly in Windows 10.

Windows 10 Notification Settings

Having trouble hearing or being heard on calls? 🎧

Troubleshooting headset issues

What to do if you have issues with international calls.

Troubleshooting international calling

What to do if Truly gets stuck on a "Loading" screen

Troubleshooting Truly desktop app loading and caching issues

Quick steps to troubleshoot Google Chrome login issues.

Manually clearing Google Chrome authentication cookies and caches

Troubleshooting desktop error messages

Dictate the outbound caller ID used for new calls. 📟

Troubleshooting an incorrect outbound caller ID

The noise suppression settings in Windows can sometimes lower your audio quality when making calls, use this guide to disable it.

How to disable noise suppression (Windows)

Troubleshooting text message issues

Allow Truly to access your microphone via System Preferences

Security & Privacy Settings in macOS

If you are using our web app, you may need to allow audio devices before Truly will work.

How to allow audio devices in Google Chrome

Unable to upload your voicemail to our platform?

Troubleshooting voicemail upload

Desktop

Occasionally a Truly related number will get accidentally blocked, resulting in the inability to call via mobile. Here's how to resolve!

How to Unblock Contacts on iOS

Unable to make or receive calls via mobile?

Troubleshooting Truly mobile

Concerned about contacts that are created in your iPhone address book?

Troubleshooting contacts created by the iOS app

Turn off call routing to your mobile phone

How to stop inbound calls from being offered to your mobile phone

This article entails submitting your mobile app logs on an iOS device.

Submitting Mobile App Logs From iOS

Submitting Mobile App Logs From Android

Mobile

Troubleshooting click to call

Outreach's dialing extension will interfere with Truly Click to Call and must be disabled to use the two in conjunction.

How to Disable Outreach Click to Dial

Click to Call

Having issues calling into France using your French number?

Calls with French Numbers Starting Outside France Blocked

Downloads

Admin Console

Status

Email Support

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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