How to access Developer Tools for troubleshooting:
Open the Truly desktop app
Click View in the menu bar and then click Toggle developer tools
Observe the app enters a split screen view (additional developer tools windows may also appear, which can be closed)
How to temporarily disable the Truly cache via Developer Tools:
Click the Network tab in the Developer Tools view and check the box next to Disable cache
Completely close the Truly desktop app via the menu bar File > Close method (Windows) or Truly > Quit method (macOS)
Restart Truly and log back in.
Repeat steps 1 and 2, and uncheck the box next to Disable cache to re-enable caching
Completely close Truly via the menu bar File > Close method (Windows) or Truly > Quit method (macOS)
Restart the Truly desktop app
How to clear the Truly cache via Developer Tools:
Click on the >> arrows in the Developer Tools view, then click Application
On the left panel click Clear storage
Then on the right panel, make sure all options are checked, and click Clear site data
Completely close Truly via the menu bar File > Close method (Windows) or Truly > Quit method (macOS)
Restart the Truly desktop app
Additional steps for IT admins can be found here:
Manually clearing the Truly desktop app cache
If you have any questions or issues, please reach out to the Truly support team at support@truly.co or by clicking your initials in the upper right corner in the desktop app and we'll be happy to assist!