Check for updates and make sure the latest version of Truly mobile is installed
Open the Truly mobile app or visit https://truly.co/signup/#/mobile-app and enter your mobile number to download the latest version of the app.
Log in with your work email and follow the on screen instructions.
Verify Your Number
Open Settings and tap Verify Your Number
Please enter your mobile device's cellular phone number so that we can integrate your smartphone with Truly mobile via SMS verification
Update Inbound Call Routing settings
In the desktop or mobile application, set your inbound call routing to offer calls to your mobile device
Click Settings at the bottom of the app
Under Routing flip the switch to turn on Call Routing for Mobile
Update Outbound Calling Device in the Desktop app
Click on your phone number in the top right corner of the app to open the outbound menu
Then click the Device tab
Click Mobile in the middle of the drop down, to make outbound calls route to your mobile device
Not getting a call notification?
Make sure your smartphone is not suppressing push notifications, and that Do Not Disturb mode is off
Test whether you receive a call notification when the mobile application is open and active
Contact the Truly support team to assist with further troubleshooting
If you have any questions or issues, please reach out to the Truly support team at support@truly.co or by clicking your initials in the upper right corner in the desktop app and we'll be happy to assist!